Your privacy matters to us

Privacy policy

Article 1

What data is collected? 

MENDO only collects and processes personal data you provided to us, such as your name and surname, e-mail address, shipping and billing addresses, phone number, payment details, and order information.

Article 2

Why is the data collected?

The collected data is used to
-register your account.
-take your orders, process your payments and deliver the products you have purchased.
-provide you with information, products and services you requested.
-provide you with with help and assistance via our customer services.
-provide you with personalised marketing and information about our products and/or services.
-personalise your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.
-for statistical research and analytics.

Under GDPR, MENDO must have a valid legal basis to process your data. In most instances, the data will be processed because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. Also, your personal data will be used to send you sales and marketing communications that MENDO believes may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where MENDO has a legitimate interest in communicating with you. You can opt out of sales and marketing communications from MENDO at any time.

Article 3

How is the data collected?

MENDO collects data that you voluntarily provided us via our website, e-mail, social media or any other medium.

Data is also collected by using cookies. Cookies are text files containing small amounts of information which are stored on your computer by the website you visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you.

Article 4

Who will process the data?

Your personal data will be processed by the Private Limited Company Mendo B.V., having its registered office in Amsterdam and registered at the Chamber of Commerce under filing number 30073695., as the data controllers.

MENDO may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after an evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.

MENDO bases its processing of your data on several legal grounds. When you purchase our products, MENDO needs your personal data to fulfil our contract with you. MENDO further relies on your consent, our legitimate interests as a business or process your data if we need to comply with a legal obligation.

Article 5

How long do we store the data?

MENDO will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing.

Article 6

Your rights

Under the law, you have the right to:

-know what personal data of yours MENDO is processing, where that data came from and how that data is used.
-ask MENDO to update, correct or supplement your data.
-withdraw consent for processing for a specified purpose.
-ask MENDO to delete your data.
-limit the processing of your data.
-ask MENDO to supply the personal data hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

You can exercise these rights at any time sending MENDO an e-mail.

Article 7

Third party apps/tools

Build in Amsterdam: website development
Google Analytics: statistical analysis
Intercom: customer contact
Lightspeed: POS system
MultiSafepay: financial transactions
PayPal: financial transactions
SendCloud: shipping solution
WooCommerce: e-commerce solution
Websolve: e-mail marketing
WordPress: website development
Worldline: financial transactions

Article 8

Changes to our privacy policy

MENDO holds the right to update this policy at any time. Any changes will be indicated by updating the date in this article. You accept the most recent version of our privacy policy every time you enter and use this website. This policy was last modified in August 2018.

Article 9

Questions and exercising rights

For any questions regarding MENDO’s privacy policy and/or exercising your rights you can send MENDO an e-mail.