Support

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Why should I create an account?

Creating an account enables you to manage your orders, your personal information and your credit and giftcards.

Can I order without an account?

You can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders more easy.

I forgot my password

If you’ve forgotten your password you can reset it. Follow this link to do so.

Why do I have to fill out my phone number?

We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.

Can I change my order after I’ve placed it?

It depends. All orders placed before 5 pm cet will be handled and shipped the same day. If you contact us before 5 pm, we will do our utmost to help you. As soon as it has been shipped, there’s not much we can do. To contact us, send an email to service@mendo.nl, start a live chat, or call us at +31(0)20 612 12 16.

How can I reach MENDO?

There are many ways to get in touch.

Send us an email service@mendo.nl

Call us +31 (0)20 612 12 16
Monday to Friday (9 am – 6 pm), Saturday (11 am – 5 pm), Sunday (12 noon – 5 pm (CET).

Visit us
MENDO Flagship store
Berenstraat 11, 1016 GG Amsterdam, The Netherlands
MENDO on Google Maps

Opening hours
Monday 10.30 am to 6 pm
Tuesday 10.30 am to 6 pm
Wednesday 10.30 am to 6 pm
Thursday 10.30 am to 6 pm
Friday 10.30 am to 6 pm
Saturday 10.30 am to 6 pm
Sunday 12 noon to 5 pm

MENDO is closed on New Year’s Day (January 1st), Easter Sunday, Kingsday (April 27th) and Christmas (December 25th and 26th).

Chat with us
Start a chat now.
Our chat service is available from Monday to Saturday (10.30 am to 6 pm) and on Sunday (12 noon to 5 pm).

Follow us
On Facebook, Instagram, Twitter and / or Pinterest.

I forgot my password

If you’ve forgotten your password you can reset it. Follow this link to do so.

What are the opening hours of MENDO’s flagship store?

MENDO’s Flagship store, located in Berenstraat 11, The 9 Streets in Amsterdam, is open 7 days a week.

Opening hours
Monday 10.30 am to 6 pm
Tuesday 10.30 am to 6 pm
Wednesday 10.30 am to 6 pm
Thursday 10.30 am to 6 pm
Friday 10.30 am to 6 pm
Saturday 10.30 am to 6 pm
Sunday 12 noon to 5 pm

MENDO is closed on New Year’s Day (January 1st), Easter Sunday, Kingsday (April 27th) and Christmas (December 25th and 26th).

When is your live chat available?

Our live chat is available during opening hours of the store, which is Monday to Saturday from 10.30 am to 6 pm and Sunday from 12 noon to 5 pm. You can use our live chat for questions regarding your order, questions about the website, and obviously book / gift suggestions.

Which payment options do you support?

In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, PayPal, Bancontact/Mister Cash, SOFORT banking, Giropay, EPS, Dotpay. And we will be adding more options in the (near) future.

I have a giftcard from your flagship store. Can I use that online?

You can, but in order to do so, we will need to convert your physical giftcard in an online credit for you. Send an email with the barcode of your giftcard to service@mendo.nl and we will turn your physical balance into an online credit.

I have an online credit from MENDO. Can I use that in your flagship store?

Yes you can. To do so, make sure you bring the login and password of our online MENDO account when you visit flagship store. You can use that to pay your book on one of the devices in the shop.

Can I add a personal note if I send someone a gift?

You can. During the checkout procedure you will notice a field for your personal note. Here you have the opportunity to add some words. We will turn these into the coolest handwritten note. Be kind, keep it short!

I want my book(s) gift wrapped, is that possible?

Yes. In fact, that’s a standard service for every single product on every online order. We believe each book is a gift, whether it is for yourself or for someone else.

Is MENDO as expensive as it looks?

No. We believe these beautiful and inspiring books deserve to be presented in inspiring surroundings and we put a lot of effort in that. You won’t be charged for that. Having said that, you should know we are no discounter either. We charge standard prices – nothing more, nothing less.

I noticed you make quite a few English mistakes.

That could very well be and we apologize upfront. We’re Dutch and we do our utmost not to offend native English speakers and readers. If you run into sentences that actually make you shiver, don’t hesitate to contact us at service@mendo.nl. We can learn!

Can we communicate ‘in het Nederlands?’

Tuurlijk (Yes, you can).

I got an Error 404 or Error 500 – now what?

We hate those because our website should work properly. We would appreciate it if you contact on service@mendo.nl and try to reproduce your clicks and actions that eventually led to the error. It won’t immediately help you but it will improve the quality of our online service for future clients. And the will be eternally grateful.

What is my order status?

You can check on your order anytime. To do so:
1) Log in to your account;
2) Under Recent Orders, select your order;
3) From here, you can view order details and track your order(s).

You can also access your order info through your confirmation e-mail. Additionaly, you will receive an e-mail with a tracking link.

If all this hasn’t helped, contact us. Send an email to service@mendo.nl, start a live chat or call us on +31(0)20 612 12 16.

I received a digital giftcard. How does that work?

The digital giftcard contains a unique code. Select the product(s) you like and add them to the bag. In the bag you will find a checkbox that says ‘Coupon code’. Click that box and enter the code in the field that opens. The value of your giftcard will be deducted from the total of your product(s). Is the total of the product(s) is higher? You can pay the remainder with any of our payment options. If the total is lower you will have the remainder available for your next purchase at MENDO.

I want to give a giftcard. How does that work?

We offer digital giftcards in our webshop. You can enter any amount starting at € 5. As soon as you have paid a digital giftcard will be sent by email to the lucky recipient.

Why do I have to fill out my phone number?

We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.

What’s the delivery procedure?

After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

What is my order status?

You can check on your order anytime. To do so:
1) Log in to your account;
2) Under Recent Orders, select your order;
3) From here, you can view order details and track your order(s).

You can also access your order info through your confirmation e-mail. Additionaly, you will receive an e-mail with a tracking link.

If all this hasn’t helped, contact us. Send an email to service@mendo.nl, start a live chat or call us on +31(0)20 612 12 16.

Can I change my order after I’ve placed it?

It depends. All orders placed before 5 pm cet will be handled and shipped the same day. If you contact us before 5 pm, we will do our utmost to help you. As soon as it has been shipped, there’s not much we can do. To contact us, send an email to service@mendo.nl, start a live chat, or call us at +31(0)20 612 12 16.

When can I expect my delivery?

In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 3-10 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send books in the weekend. MENDO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

Which payment options do you support?

In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, PayPal, Bancontact/Mister Cash, SOFORT banking, Giropay, EPS, Dotpay. And we will be adding more options in the (near) future.

I have a giftcard from your flagship store. Can I use that online?

You can, but in order to do so, we will need to convert your physical giftcard in an online credit for you. Send an email with the barcode of your giftcard to service@mendo.nl and we will turn your physical balance into an online credit.

I have an online credit from MENDO. Can I use that in your flagship store?

Yes you can. To do so, make sure you bring the login and password of our online MENDO account when you visit flagship store. You can use that to pay your book on one of the devices in the shop.

How do I return my order?

If you are not satisfied with your purchase at MENDO.nl, we obviously regret that. You can return it. Make sure that the article is returned undamaged and you include your order number. Please notice that we will refund the returned product but we will not pay the shipping costs for the returns.

You can either send or deliver your returning good(s) to:
MENDO B.V.
Berenstraat 11
1016 GG Amsterdam
The Netherlands

For assistance, questions about your delivery or information about returning goods send an email to service@mendo.nl. You can also call +31(0)20 612 12 16 from Monday to Friday from 9 am to 5 pm (CET).

What’s the delivery procedure?

After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Do you ship to every country?

We ship around the world to as many countries as possible – but not all. Once you have added items to your bag, the ‘Country’ dropdown will tell you whether we ship to the country required. The shipping costs for your order will appear immediately.

Why can’t I have my order delivered the Same Day?

You can’t have your order delivered the Same Day, if… the shipping address you gave is not in the Amsterdam area or, it is past 3 pm or, the product is not available for Same Day Delivery. If you feel none of these apply, please contact us to sort this out. You can either call us at +31(0)20 612 12 16, send an email to contact@mendo.nl or send a WhatsApp to +31(0)6 12345678 or start a live chat.

How does Same Day Delivery in Amsterdam work?

If you are in the Amsterdam area, you can choose Same Day Delivery. Once you filled out your shipping address information, with Amsterdam as a city, the Same Day Delivery option will be activated. Please know that Same Day Delivery is only available on order placed before 3 pm and on products that are available for Same Day Delivery.

When can I expect my delivery?

In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 3-10 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send books in the weekend. MENDO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

What are your delivery rates / shipping costs?

We work with fixed shipping fees per order, regardless the number of books you purchase. Once you have selected the country of destination, the shipping cost will be shown.

I selected products with different estimated shipping times. What will be shipped when?

If your shipping address is in The Netherlands we will immediately ship what’s available and deliver the other product(s) as soon as the are available. No extra shipping costs will be charged. If your shipping address is not The Netherlands, we will ship your entire order as soon as all products are available. For example: if you selected one product that says ‘Ships today’ and one that says ‘Ships in 4-7 days’ both will be shipped together in 4-7 days.

Can you deliver to another address than the billing address?

Sure thing. During your checkout you will find a ‘Ship to a different address’ checkbox. Checking this box will unfold the Shipping Address fields.

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